Safe Play at rm99b

Responsible
Gambling — Because
Entertainment Has Limits

rm99b is built on the belief that online gaming should be fun, controlled, and never financially harmful. This page outlines our commitment to every Malaysian player's wellbeing — and the tools we provide to keep play in its proper place.

For players aged 21 and above only
Play Safe with rm99b

Need Help Right Now?

If gambling is causing you stress, debt, or affecting your family, support is available across Malaysia right now.

Talian Kasih
15999
Ministry of Women, Family & Community Development — 24/7
rm99b Self-Exclusion
[email protected] — Live Chat 24/7
Actioned immediately upon request
Our Promise

Gambling Should Always Be Entertainment — Nothing More

At rm99b, responsible gambling is not a compliance checkbox — it is a foundational commitment that shapes how we operate. We serve over 250,000 Malaysian players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam, and we take seriously the trust that every one of those players has placed in us.

Gaming, at its best, is a recreational pursuit — something you enjoy within a budget you have set, in time you have allocated for entertainment. When it stops feeling that way, it is time to use the tools on this page or speak to someone. We have made both as easy as possible.

Our responsible gambling framework covers four core commitments: strict 21+ age enforcement, a comprehensive self-exclusion programme, deposit and session management tools, and clear pathways to external professional support.

All responsible gambling tools at rm99b are free, immediate, and irreversible during the elected period. We do not apply waiting periods or cooldown delays when a player requests self-exclusion or account restriction.
Strict 21+ Policy

Every account undergoes age verification. Players under 21 are blocked at registration and at every KYC checkpoint. No exceptions.

Self-Exclusion

Temporarily or permanently exclude yourself from the Platform at any time. Exclusions are applied instantly and cannot be reversed during the active period.

Deposit Limits

Set daily, weekly, or monthly MYR deposit caps on your account. Limits take effect immediately; increases require a 7-day cooling-off period.

Session Time Limits

Set a maximum daily session duration. When your limit is reached, the Platform will log you out automatically and remind you of the time spent.

Reality Checks

Receive on-screen reminders at intervals you choose — every 30, 60, or 90 minutes — displaying your net session result and time spent.

Loss Limits

Cap the maximum amount you can lose over a set period. Once your loss limit is reached, wagering is paused until the period resets.

21+
Age Restriction Policy

The rm99b Platform is Strictly for Adults Aged 21 and Above

This is not a soft guideline — it is a hard requirement enforced at every point of entry. When you register an account, you confirm that you are 21 years of age or older. Before your first withdrawal is processed, our KYC team verifies your date of birth against your Malaysian identity card (MyKad).

If rm99b has reason to believe an Account holder may be underage — based on registration data, payment methods, or any other signal — the Account is suspended immediately pending verification. Where a player is confirmed to be under 21, the Account is permanently closed and any deposits are returned to the registered payment method.

If you are a parent or guardian and believe a minor may be accessing the rm99b Platform, please contact us immediately at [email protected] and the Account will be reviewed and closed within two hours. We take underage gambling incidents with the utmost seriousness.
MyKad Verification

Date of birth extracted from your Malaysian identity card and cross-referenced against registration data at KYC stage.

Selfie Match Check

Facial comparison between your MyKad photo and live selfie ensures the account holder matches the identity document provided.

Zero-Tolerance Enforcement

Any account confirmed as underage is permanently closed. No appeals, no exceptions. All related balances are handled in accordance with our Terms.

Account Management Tools

Self-Exclusion, Limits & Cooling-Off

These tools put you in control of your gambling. They are available to all rm99b players at no cost and can be activated at any time via your Account settings or by contacting support.

Self-Exclusion Programme

Self-exclusion allows you to voluntarily block access to your rm99b account for a period of your choosing. Once activated, it cannot be reversed until the period expires.

Short-term cooling-off 1 – 6 weeks
Medium-term exclusion 3 – 12 months
Permanent exclusion Indefinite closure
During any self-exclusion period, rm99b will block all promotional communications to your registered email and phone number.

Deposit & Loss Limits

Cap how much you deposit or lose over a defined period. These limits apply across all Malaysian payment methods — Touch 'n Go eWallet, DuitNow, FPX, and bank transfers.

Daily Deposit Limit Example RM 500 / day
Weekly Deposit Limit Example RM 2,000 / week
Monthly Deposit Limit Example RM 6,000 / month
Decreasing a deposit limit takes effect immediately. Increasing a limit requires a 7-day waiting period — protecting you from impulse decisions.
Reality Check Reminders

Choose an interval (30, 60, or 90 minutes). When it fires, you receive an on-screen summary of time spent and net outcome for the session. You then choose to continue or stop.

Session Time Limits

Set a maximum daily session length in minutes or hours. The Platform logs you out automatically when the limit is reached — even in the middle of a game round.

Full Account History

Access a complete, downloadable record of your deposit history, withdrawal history, bet history, and net result over any date range — transparency you can act on.

Warning Signs

Recognising When Gambling Becomes a Problem

Problematic gambling develops gradually. The following are recognised warning signs that gambling may be shifting from entertainment to a behaviour pattern that is causing harm.

If you recognise three or more of these signs in your own behaviour — or in someone you know — we encourage you to use rm99b's responsible gambling tools and to contact one of the support resources listed on this page.

You do not need to identify with every sign on this list for gambling to be affecting you. Even one or two of these patterns, if persistent, is worth addressing early.

Spending more money on gambling than originally planned, and feeling unable to stop once you have started.

Chasing losses — continuing to bet in order to try and recover money you have already lost.

Gambling with money that was set aside for essential expenses such as rent, bills, or groceries.

Feeling anxious, irritable, or restless when you are not gambling or when you try to stop.

Hiding your gambling activity from family members, partners, or close friends.

Borrowing money, selling possessions, or taking loans to fund gambling activity.

Neglecting work, study, family responsibilities, or other hobbies because of time spent gambling.

Gambling as a way to escape stress, anxiety, depression, or problems in other areas of life.

Quick Self-Check

Ask Yourself These Questions Honestly

If you answer "yes" to two or more of these, consider using rm99b's self-exclusion tools or contacting a support service.

1

Have you ever gambled for longer than you intended, or spent more than you planned to?

2

Have you ever felt the need to bet more money to get the same sense of excitement or satisfaction?

3

Have you tried to cut back on gambling but found it difficult or impossible to do so?

4

Has gambling ever caused you financial difficulty, or led you to borrow money or miss bill payments?

5

Has anyone who cares about you ever expressed concern about your gambling behaviour?

6

Have you ever gambled to escape feelings of sadness, stress, loneliness, or anxiety?

External Help & Support

Support Resources for Malaysian Players

rm99b actively encourages players who feel their gambling is becoming problematic to seek support. The following organisations provide confidential, professional guidance — none of them require you to stop gambling as a condition of reaching out.

Talian Kasih
15999

Ministry of Women, Family & Community Development, Malaysia

24 Hours / 7 Days
Befrienders KL
Kuala Lumpur

Emotional support for those in distress. Confidential listening service available in English and Bahasa Malaysia.

Free & Confidential
GamCare
gamcare.org.uk

International responsible gambling information and self-help resources. English-language support tools and self-assessment available online.

Online Resources
rm99b Support
[email protected]

Contact our team to activate self-exclusion, deposit limits, or any other responsible gambling tool on your account.

24/7 Live Chat
The organisations listed above are provided for informational purposes as text references. rm99b is not affiliated with any of these organisations and makes no representations about their services. Players are encouraged to research the most current contact details and service availability for any organisation they wish to contact.
Common Questions

Responsible Gambling — Frequently Asked Questions

You can activate self-exclusion by logging into your account and navigating to the Responsible Gambling section in your account settings, or by contacting our 24/7 live chat support directly. Once your request is confirmed, the exclusion is applied immediately. All promotional communications will also be suspended for the duration of the exclusion period.

No. Self-exclusion periods at rm99b are irrevocable for the elected duration. This is intentional — it protects you from impulse requests to lift the exclusion during a period when you have decided you need a break. Once your exclusion period ends, you will need to contact support to request reactivation of your account, and a 24-hour cooling-off period applies before access is restored.

Decreasing your deposit limit takes effect immediately — the new, lower limit applies to your very next deposit attempt. Increasing a deposit limit, however, requires a mandatory 7-day waiting period before the higher limit is applied. This cooling-off design is deliberate and is not waivable. The 7-day delay gives you time to reconsider before a higher limit takes effect.

Any Real Money Funds in your account at the time self-exclusion is activated remain secure in your account. You may request a withdrawal of your available balance (subject to any applicable KYC requirements) immediately upon activation of self-exclusion. Any active Bonus Funds are forfeited when self-exclusion is applied, as they cannot be retained while account access is suspended.

No. The rm99b Platform is strictly for individuals aged 21 and above. This applies universally — there are no exceptions, promotional codes, or workarounds that permit underage access. If you register an account and are subsequently found to be under 21 during KYC verification, your account will be permanently closed and any deposits returned to your payment method.

rm99b does not provide tax or legal advice. Questions about the taxability of gambling winnings under Malaysian law should be directed to a qualified Malaysian tax professional or the Inland Revenue Board of Malaysia (LHDN). rm99b provides complete transaction history records that you can download from your account at any time, which may assist you in discussions with your tax adviser.
Play Safe, Play Smart

Enjoy rm99b — Within Your Own Limits

rm99b is here for the enjoyment of Malaysian players who choose to engage with online casino and sports betting as entertainment. We have built every responsible gambling tool on this page to make sure it stays that way. Play within your budget, use the tools available, and reach out the moment something does not feel right.

Visit Homepage Read Our FAQ

For players aged 21 and above only. Gambling involves financial risk — only play with funds you can afford to lose.
If you need support: Talian Kasih 15999 (24/7)  |  rm99b Support: [email protected]